Legal notice and terms of sale

Still to complete before the first real sale: consumer mediator to be appointed (mandatory).

Seller

Zana Ouattara, Entrepreneur individuel, 26 rue Ferdinand, 42000 Saint-Étienne, RCS Saint-Étienne SIREN 885284513 — SIRET 88528451300011, VAT FR50885284513, contact@oplitude.com. Hosting: Netlify, Inc., San Francisco, USA (netlify.com). Packaging unique identifier (IDU, France): FR563263_01BDOX.

Scope

These terms govern distance sales made on this shop between the seller and a consumer living in the European Union. Placing an order means accepting the terms in force on the order date.

Products

Print-on-demand posters of standard (non-personalised) designs. Pictures are renderings; slight colour differences due to printing or screens are possible.

Prices

Prices are in euros, including VAT of the delivery country and delivery. The price that applies is the one shown when ordering.

Order and payment

The order is final once paid in full by card through Stripe, a secure payment provider. The seller never sees card data. A confirmation email is sent after payment.

Delivery

Each offer ships only to the country shown on it. Printing is done by our partner Printful in the European Union (Latvia or Spain) within 2 to 5 working days, then delivery takes 3 to 6 working days on average. The maximum delivery time is 30 days after the order; past that, the consumer may cancel the sale and be refunded.

Right of withdrawal

You may withdraw within 14 days of receipt, without giving a reason, by writing to contact@oplitude.com (a clear statement is enough; the model form below is optional). The product must be sent back within 14 days of your withdrawal, in good condition; return costs are yours. The refund, including the initial delivery cost, is made within 14 days of the withdrawal with the same payment method, and may be held until the product is received.

Model withdrawal form

To Zana Ouattara, contact@oplitude.com: I hereby give notice that I withdraw from my contract for the sale of the following goods — ordered on / received on — name — address — date.

Statutory guarantees

The seller is liable for lack of conformity existing at delivery for 2 years and for hidden defects. If a product arrives damaged or not as described, write to us with a photo: free reprint or refund.

Personal data

The data collected (name, email, delivery address) is only used to process the order, on the basis of the contract, and is shared with Stripe (payment) and Printful (printing and delivery). It is kept for the business relationship and then for the accounting retention period (10 years for accounting records). You may exercise your rights of access, rectification, erasure and objection at contact@oplitude.com, and complain to your data protection authority. No advertising cookies are used.

Complaints and mediation

Customer service: contact@oplitude.com. If a dispute is not resolved, you may use the consumer mediator free of charge: [mediator to be appointed]. EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Applicable law

French law, without depriving consumers of the mandatory protection of their country of residence.